You may cancel your order at any time prior to delivery by contacting us, and we will re-credit your card within 10 days of your order.
Please return the item within 14 days for a full refund of the cost of the item or exchange. Any refund will be made within 30 days of our receipt of the returned goods and will be refunded to the card in question. If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Due to the nature of the goods, all items MUST be returned unused, in the condition to which they were received and in their original packaging.
Delivery will be deducted from the refunded amount. Shipping fees are only eligible for refund when the original items were either shipped incorrectly by LoveYourSkinShop.com or damaged. All other shipping fees are nonrefundable.
LoveYourSkinShop.com accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions. Any defective product should in the first instance be reported to us and in return we will, on your behalf pursue a replacement from the manufacturer. If we feel it appropriate, LoveYourSkinShop.com will replace the item, at our discretion, whilst a replacement is being obtained from the manufacturer.
LoveYourSkinShop.com cannot be held responsible for any delays, such as postal strikes, which are wholly outside our control.
We describe the goods to the best of our ability, we in no way set out to mislead the customer.
Typographical or omission errors may occur in prices, descriptive copy or photography. Loveyourskinshop.com reserves the right to correct these errors or withdraw the offer.
Specifications, colours, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better value that varies from our catalogue description.
All goods sold are new and unused.
Your statutory rights are unaffected by this policy.